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Helicopters |
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| 1. Why choosing HeliPal.com? |
All helicopters are well-tested and calibrated by HeliPal.com
A helicopter wihtout calibration and adjustment cannot hover. We would like to send our customers helicopters that is well-balanced. That's why we take good care to calibrate all helicopters we sold. It is time consuming. Our RC helicopter experts spend about 15 to 30 minutes to test/calibrate/adjust each single helicopter before shipping. We really want our cusomters to receive helicopters in good condition and enjoy them.
Fast Delivery
We have the fastest processing time on the market. Most orders can be processed and shipped within 1 business day. Many online sellers send your package in 5 to 15 business days that is too slow for our standard. Take a look at the comments of our customers and you will know how fast is our shipping.
Worldwide shippiing
Many online seller only ship their product to a limited district. We ship worldwide.Take a look at the comments of our customers and you will found that our customers are come from different countries.
Very Competitive Price
We have good relationship to manufacturer and we got a lot of stock from manufacturers directly. That's why we can offer very competitive price.
Good Service
We takes good care to our customers and the products we sold. We belive that this is the only way to build up long term relationship with our customers. If you have any question(s), please kindly let us know. We will try our best to answer you. Our e-mail address is info@helipal.com |
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| 2. Where are Helipal.com from? |
 We are located in the logistic center in Asia - Hong Kong, not China mainland. Hong Kong have the best logistic system, airport and postal service in Asia. Hong Kong Post is very high in efficiency and effectiveness. We have shipped thousands of parcels to countries from all around the world. Not a single parcel has missed or damaged in Hong Kong posting system. over 90% packages can leave Hong Kong in 1 or 2 business days. Many customers reported that they get our parcel faster than the parcel they ordered from their country. |
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| 3. Are all products in stock? |
Many customers have asked this question because they have bad experience before. They have ordered somethings from other online shops and paid for that. However, all they got is an e-mail claimed that the products they wanted are out of stock. They have to wait for a long time to get their the items they want. It takes 2 to 4 weeks.
All products in our web-site are in-stock. Products that are out-of-stock have been removed by our system automatically. You cannot order them or even see them in our web-site. |
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| 4. Does pricing on your website include tax or duty? |
| No, Hong Kong is a VAT tax free city and our prices do not include any taxes or duties. If your country imposes any extra costs upon your receipt of the package, we cannot take any responsibility as this is out of our control. Please consult your local customs before placing the order. |
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| 5. Can you ship my package without invoice? |
| Sorry, no as this is a postal regulation and all international packages must include an invoice. Otherwise, it may result in pending customs inspection. |
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| 6. What are your payment methods? |
| We accept payments thru PayPal, PayDollar and bank transfer. If you wish to pay by bank transfer, please contact us at info@helipal.com. We'll guide you the procedure. |
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| 7. Do you accept payment thru Western Union? |
| Sorry, we do not accept payments by Western Union. |
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| 8. What does "Waiting for PayPal confirmation" or "Payment Fail" mean? |
| This means your order has failed to go thru the payment process and no money has been taken from your account. It usually takes a few minutes for PayPal to confirm (except for eCheques which may take up to 1 week to clear). In this case, please try to place a new order again. Or contact us at info@helipal.com for solution. |
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| 9. How long is the warranty? |
| Our warranty covers DOA (death on arrival) or factory defects. Defects should be reported to us within 7 working days of receipt. Toy helicopters are not covered under this warranty. Please click in Shipping & Return on the bottom of our website for further details. |
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| 1. Does Helipal.com ship to our country? |
 Yes, we ship worldwide. We have experience in shipping parcels to customers from all around the world. |
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| 2. When will my order be shipped? |
| Once we have received your payment, we'll ship your package within 24 hours in general. On occasions (like items sold out or stock pending from suppliers), we may not be able to ship your package immediately. If it takes more than a week to stock your items, we will contact you by email. |
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| 3. When will I receive my tracking no.? |
| You will receive a confirmation email (with or without tracking no.) once shipment sent. Tracking usually takes effect within 24 hours from Hong Kong Post or longer from the destination country. Please track again later if your tracking link returns no result temporarily. |
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| 4. How long can I get my parcel? How much is the shipping cost? |
 Our system can calculate the estimated delivery time and shipping cost after you have selected product(s) and your location.
We process your orders as fast as we can. It mostly takes less than 1 business day to process and ship your orders. Some customers reported that some online sellers spend over 5 business days or even 2 weeks to process an order. It is too slow for our service standard. According to our experience, over 95% parcels can reach our customer on time. Less than 5% parcels may experience a postal delay or customs inspection. No one can guarantee the shipping time because it invloves some factors that no one can control. |
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| 5. How can I track my package? |
| You can track your package thru the link on confirmation email. Here is the direct tracking link on Hong Kong Post:
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp
Or you can track it on the website of your local postal service (e.g. Brazilian Post, Canadian Post, Swedish Post, USPS). |
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| 6. What should I do if the package does not arrive on time? |
| It usually takes 6-14 business days to deliver by regular airmail or 3-6 business days by EMS Speed Post to most countries. But this is just an estimated delivery time and it depends on the efficiency of your local customs and postal service, etc. Please note that it may take more than 30 business days to deliver by regular airmail. You may contact your local post office first as in most cases, the postman has failed to reach you for delivery. The package is waiting at the post office for your collection. If you still not receive the package within 30 business days after date of shipment, please contact us at info@helipal.com. |
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| 7. Which shipment methods do you offer? |
| Basically, your package is shipped by Hong Kong Post to your local post office no matter by normal airmail or EMS Speed Post. You may offline trace the package via the local postal service once the package reaches its destination country. Online tracking at destination is available for some countries. Please visit Hong Kong Post Tracking website for more details:
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp |
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| 8. The customs in my country are ''very nice''. Can I get the package without any problems? |
 We have sent thousands parcels to our customers from all around the world. We have experience to minimize potential problems. If you have any special requirement, please kindly let us know.
According to our experience, over 90% parcels can reach our customers ontime. Less than 10% parcels may experienced a postal delay or customs inspection.
Our customers in the following countries have reported some shipping problems. Here are the summary.
For customers in Egypt, please do not order any radio equipment(eg. a Readt-To-Fly helicopter, rc transmitter...) because parcel with radio equipment is not allowed for your customs.
For customers in Italy, please do not select EMS Speed Post if your parcel contains any battery. Your delivery agent of EMS SpeedPost works so hard to check every parcel.
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| 1. How to Change Mode for WK2401 Transmitter |
| Please see our youtube video : http://www.youtube.com/watch?v=A-pVtprj38Q |
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| 2. How to Change Mode for WK2402 Transmitter? |
| Please see our youtube video :
http://www.youtube.com/watch?v=g6VQwUUa5HY |
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| 3. How to Change Mode for WK2801 Series Transmitter |
| Please see our youtube video : http://www.youtube.com/watch?v=Xbj236TFTgs |
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| 4. Setting up Pitch Curve for CP Helicopters (Collective Pitch Helicopters) |
Step 1 : Safty Check
Always check the the parts that rotates, try to shake and pull the Main Blade Holder and the Flybar Holder, make sure they won't loosen and dissemble during the flight.
Step 2 : ALWAYS!!! Always unplug the motor wire before adjusting anything
Step 3 : Turn on transmitter and connect heli battery
It's time to adjust pitch curve for Hovering, you need to turn on the Transmitter and the Helicopter, be ware that you have unplugged the Motor first, this is important!
Step 4 : Goto Pitch Curve setting page
Make sure your are at Normal Mode, make sure pitch curve is the default linear, that is a 45 degree straight line, just like the photo. Parameters should be 0%, 50%, 100%. When you move throttle stick, you should see the Main Blade angle will become an angle at -9 degree (0% throttle), +2 degree (50% throttle) and +10 degree (100% throttle).
Step 5 : Make a Neutral Position to the Rotor Head
Move the Throttle Stick back to 50%, you need to neutral EVERY thing on the rotor head
at horizontal position except the 3cm long metal swing arm connecting the main blade holder, the short end should be little bit pointing upward. Make sure the Main Blade angle is +2 degree at 50% throttle. For push rods length of Storm 450, please refer to the photo below.
Step 6 : Setting Pitch Curve for Hovering
Normally, all Collective Pitch Helicopters (CP Helicopters) can hover at +5 degrees pitch angle. Which means, when we move the throttle stick at about 50%, the pitch angle needs to be 6 degrees, right?
So, how do we do it?
The answer is, we start from the beginning. Usually, all Helis will have "Suggested Pitch Curve for Normal Mode and 3D Mode", in this case, our helicopter is the "Storm 450", according to manual, it was suggested to follow "-2, +5, +10" pitch angle, we can understand it as "Negative 2 degrees at 0% throttle, Positive 5 degrees at 50% throttle and Positive 10 degrees at 100% throttle". We will use this suggestion.
So let's get started. Set the Pitch Gauge at negative 2 degrees and put it on one of the main blade. We need to make sure the Throttle Stick is at 0%, then we adjust the first Pitch point until the top edge on the Pitch Gauge line up with the Flybar (yes, we use our eye to check the accuracy). You will find that the first Pitch Curve point should be around 42%-44%.
Then, we set the Pitch point number 3. This is the "Hovering" point, or what we call the 50% Throttle point. We need to adjust it to +5 degrees blade pitch. Set the Pitch Gauge to +5 degrees and use the same eye to check the accuracy, you will find that the first Pitch Curve point should be around 71%-75%, just like the following Photo.
Lastly, set the highest Pitch point, according to the manual, it should be +10 degrees, so follow the same steps above. You will find that the first Pitch Curve point should be around 95%-100%.
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| 5. What should I choose? Mode 1 (Right Throttle) or Mode 2(Left Throttle)? |
Let's take a look on how to play a RC Helicopter:
95% of our customers have chosen Mode 2 (Left Throttle). It is the standard for most countries in America, Europe, Africa and Australia.
5% of our customers have chosen Mode 1 (Right Throttle). They mainly come from Japan and some countries in Asia.
If you are a beginner, we recommend Mode 2 (Left Throttle).
What's the different? For some advanced 3D flgiht action, using mode 2 is easiler than mode 1. |
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| 6. What frequency should I choose? 2.4GHz, 72MHz, 35MHz or 36MHz? |
 Each country has its own radio law.
- 2.4GHz is your best choice. It is suitable for the radio law of all countries.
- 72MHz is designed for most countries in America such as USA and Canada.
- 35MHz is suitable for most countries in Europe and Africa such as UK and South Africa.
- 36MHz is specially designed for Australia.
Please select the correct frequency according to the standard of your country. You can select ''Let us choose the correct frequency for you'' if you are not sure. |
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| 7. I am new to RC Helicopter. Any advice? |
 RC Helicopter is much more difficult to control than a RC car. You have to control the helicopter in 3 dimension and 4 directions (including up/down, left/right, forword/backward, rotate clockwise and anti-clockwise) at the same time. A hovering helicopter in the sky is affected by wind and many factors. If you don't know how to control it, you may crash it.
If you are completely new to this hobby, do not start from a high performance 3D helicopters. You will crash them in 5 seconds. Walkera 5#10, Lama 2 and Walkera 53#1 are the best choices for beginners. Thanks to the well designed coaxial counter-rotating blades and stabilizer, they are very stable and easy to control. They are strong and do not break easily. You can get their parts easily in low price. They are easy and cheap to repair.
If you can control your co-axial helicopter, for example, you can hover the helicopter in the air, move it up/down, forward/backward, left/right, you can consider a helicopter with tail rotor. They are better in performance. Walkera 4#3B is the best choice for you because it is relatively strong and do not break easily.
Reapir, calibration and adjustment are parts of the game. Many advanced users spend hours to calibrate their helicopters to get perfect flight. If you do not want to fix it and calibrate it yourself, do not start this hobby because you will be disappointed. The learning curve of RC helicopter is lengthy but it is really very fun when you get used to it.
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| 8. Does the power adopter of the battery charger suitable for my country? |
 We will send you the correct power adapter according to the standard of your country. If you have any special requirement, please let us know in the comment box in checkout session. |
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| 9. Can two RC helicopters in same frequency range (eg.72MHz) fly together? |
Yes, hundreds of helicopter can fly at the same time with 2.4GHz. If you are worry about this, 2.4GHz radio system is your only choice.
If you are using 35Mhz, 36Mhz or 72Mhz, you can fly them together if their channels are not the same. There are many channels in each frequency range. For example: a helicopter in 72.81MHz does not interfere with another helicopter in 72.19Mhz.
If you have ordered 2 helicopters at the same order, we will send them in different channels so that you can fly them together without interference even they are both 72MHz.
If you already have a helicopter and want to order another helicopter from us, please write down the existing frequency/channel of your helicopter in ''Comment'' box in checkout page so that we can send you the helicopter in another channel. |
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| 1. Walkera Helicopter Bind Up Procedures |
1. Turn on transmitter, then make sure Throttle Stick and Throttle Trim are "BOTH" all the way down, rudder trimming is neutral, then turn it off.
2. Connect heli battery, the receiver will start flashing.
3. Turn on transmitter, it is flashing, do no touch anything or you will break the searching mode.
4. Do not touch anything (around 7-10 seconds) until transmitter stop flashing and you will see the receiver have solid light and hear servos twitched, that means binding has completed. |
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| 2. Walkera WK2801 Transmitter is writing "Factory Set Lost", what to do? |
Transmitter needed to be recalibrated.
In case anyone else needs the solution, here is the procedure.
- Under stick menu change idcode from random to idcode 000315 and press enter
- Then go to display menu and press the entire up/down button to enter the calibration menu
- Move the appropriate stick as prompted to set the low - center - high values for all stick (for example - Move the elevator to the bottom point till it reads ~80 or so and press enter, return the stick to center (~500) and press enter, then press the stick to the top position (~900) and press enter. - Make sure that you that you set the low value first and not the high or the calibration will fail. ) |
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| 3. Why my Walkera Co-Axial Top Rotor won't spin? |
Because Walkera's Gyro only calculates correctly when it's free from Floor Drag (or sometimes, your hand is holding the heli body). If it feels any force holding the heli, it will mess up the gyro calculation. The correct way to start up Walkera Co-Axial helis :
1. Turn on transmitter, then make sure Throttle Stick and Throttle Trim are "BOTH" all the way down, rudder trimming is neutral, then turn it off.
2. Connect heli battery, the receiver will start flashing.
3. Turn on transmitter, it is flashing, do no touch anything or you will break the searching mode.
4. Do not touch anything (around 7-10 seconds) until transmitter stop flashing and you will see the receiver have solid light and hear servos twitched, that means binding has completed.
5. Add throttle to around 30%, and move rudder stick, until you heard both motor have sync. the speed, then you add more throttle to lift off.
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| 4. My Walkera Tail Brushless Motor will not start, what to do? |
| Walkera Tail Brushless motor is sensitive to Throttle Control. It it sense the throttle is at some kind of position (throttle at too low position usually), the motor will not start and just vibrates. The correct to do, is to lower throttle to zero, and then add the throttle sharply to like 20-30%, you may also move the rudder stick a bit to right, to boost the power to rudder motor, it will help it to kick start too. If it still doesn't help and you see tail rotor vibrating, you may use your finger to push start the tail rotor, this may help the electric current to pass thru the motor correctly. |
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| 5. Why my helicopter always tilt left? |
Leaning to left is normal for all RC Helis, this is physics. No matter it's a palm size heli or big heli, they all tilt left.
To compensate this effect, we usually lift off the heli quickly with a bit Aileron to the "Right", take the heli to 2-3 feet in the air, free from ground wind effect, then we observe which way is the heli drifting, if it's back and forth drifting, we will apply some weight ballast to the nose of tail. If the heli is drifting left or right, we will adjust the servo push rod or adjust Aileron Trimming on the transmitter to compensate the drift. |
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| 6. My CB180D tail rotor only spins when I turn right, is that normal? |
| This is normal. You see the tail rotor is a Fixed Pitch tail rotor, which the blades angle are fixed, so only if it spins in different speed, it will generate different amount of wind to push the heli tail, when the tail rotor does not spin, there will be no wind. And that's exactly how CB180 helicopter works. When main rotor is spinning, it generates Counter Torque, the heli body should spin the other way, this is simply physics. So the tail rotor generates wind to compensate this Counter Torque, and the heli can keep the nose direction. When you make a turn on the helicopter, tail motor will adjust the amount of wind from the tail rotor, by increasing the speed, or decreasing the speed, sometimes if you make a sharp turn, it simply shut off the tail and let the Counter Torque in charge. That's how "Tail Motor Rotor" works. |
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